Customer Testimonials

If you would like to learn more about joining the Citizens family, or if you would like to learn more about other types of loans we provide, we encourage you to contact us today or stop by any of our convenient locations. You can also get the process of applying for a loan started now, simply fill out our online application form and a friendly Citizens representative will contact you!

The staff is the best! They have bent over backwards to help me in everyway possible. This good team of people are great and will do everything they can to help you out any way possible.

Andy C.
Knoxville, TN

The people have always been very professional and friendly. My husband and I have really appreciated the help they have provided us.

Lyndon and Edna C.
Bridgeport, AL

I have been a customer of Citizens Savings & Loan for numerous years. I have nothing but good things to say about this company. They have always been very professional and helpful any time that I have applied for loans. They have also given me pointers on how to help my credit rating. If you need a loan quickly and professionally, Citizens is the place to be.

Millie N.
Hixson, TN

Citizens has been really good to work with, especially when my husband was ill and passed away. They have always been good and treated us like family.

Tammy S.
Dayton, TN

Real good Service! You could not ask for anything better. The people are real nice and willing to help. If I need to borrow more money, I will be asking Citizens!

Edward H.
Soddy Daisy, TN

Thank you for all your excellent service and professionalism. It is always a pleasure to come in the office. The staff greets you with a smile and they are always courteous. The employees are easy to work with and can help me with any problem I have.

Arty T.
Chattanooga, TN

I would like to take a moment to thank the Maryville branch for all their hard work on my account. Many loan/finance companies are not personable or courteous as a general practice. However, this is not the case with this branch. I have had some very unfortunate and tragic events occur in the past year. I have struggled with money, however, I tried very hard to maintain some type of regular payment for my car. The branch has gone above and beyond to work with me and help me and my family during this difficult time. They have been professional and worked to find a resolution which works for both Citizens and my family.

Tammy E.
Maryville, TN

Thank you for being so kind and helping us with the car. I love it! You will definitely be first on my list of referrals to others, as well as the first call I make in the future when we replace the Kia.

Carole K.
Lebanon, TN

I was in an accident recently and needed a car...fast! I called the Cookeville branch, not really expecting anything but the normal service, but I was totally shocked with the girls at the office! They went out of their way to make sure that I got a good deal and a good car. I could not believe the excellent service that I received! The girls were so knowledgeable, kind, helpful, and down to Earth...I have never been treated so good before at a loan company.

You all have my business from now on and we will not go anywhere else!

Karen S.
Gainesboro, TN

This place is great! They have helped out multiple times and I really appreciate them.

Eric N.
Knoxville, TN

The best in the Tri-Cities! They look at the individual. I highly recommend Citizens.

Misty T.
Johnson City, TN

Good company to do business with. The staff is very helpful and friendly.

Dave S.
Bristol, TN

Wonderful group of people. They are always pleasant and willing to work with you.

Tammy W.
Kingsport, TN

We have dealt with Citizens for years. They are always friendly and nice. They have come through for us when nobody else could.

Chino A.
Jasper, TN

Citizens Savings & Loan in Cookeville is the best place I've ever been and they are always helpful and kind.

Chris M.
Cookeville, TN

They are wonderful! I love the employees who work for this office. They are courteous and tend to your needs. If there are problems, they are there to help you through the situation without hesitation.

Debbie J.
Fort Oglethorpe, GA

These folks helped us out when I thought no one could! Very Friendly and helpful.

Ayyssa F.
Johnson City, TN

I tried shopping around at different placesbut the staff won me over hands down! They made me feel right at home. They go above and beyond to make your experience the best! I had tons of hassle from other lenders and was in a tough position that nobody else seemed to be able to help me with and they got it done in 15 minutes. I would recommend them to anyone I know.

Carlissa M.
Cleveland, TN

I've been a customer for years! They have always helped me when I'd call and ask. At one point, I had job issues which lead to payment issues. I called and explained what was going on before the issues got out of control. They helped me without issues because I didn't stop communicating. They want to help you, just keep the lines of communications open! Excellent service! I'm a loyal customer. I live in Nashville but travel to Murfreesboro to work with the branch.

Rick M.
Murfreesboro, TN